Healing Nylon Setup

Our customer service team will be happy to assist you

Q: When will my ordered items arrive?

A During normal periods excluding holidays, items will be shipped within 5 days of payment completion as a general rule, and pre-ordered items will be shipped approximately 2 weeks after arrival.

*The number of days is calculated from the "payment completion date" not the "order date".
* In principle, your order will be shipped within 30 business days of payment completion.
*If you order multiple items, all items will be shipped together.

*The delivery date for pre-ordered items is only an estimate and may vary depending on the logistics situation. Please be aware of this in advance.

Q: Are there any other costs besides the listed price? Are there any shipping charges?

A The displayed price includes tax. Shipping within Japan is free for purchases over 10,000 yen, and 1,000 yen will be added as shipping fee for purchases under 10,000 yen.

Q: I want to check if my order has been placed.

A Please check your email, or if you have an account, you can check your order status by going to "Menu" → "Login" → "Order History".

Q: I would like to change the shipping address.

A If you need to change the shipping address, please contact customer support immediately.

Q: After placing my order, I received an email saying the item was out of stock.

A: Because we receive orders from an unspecified number of customers at the same time, there may be rare cases where an item is sold out due to a mistake in delivery, and we are unable to deliver the item even though you have placed an order.

In addition, there are many cases where unexpected defects are discovered during shipping or other times, and replacement stock is not available.

We apologize for any inconvenience this may cause and appreciate your understanding.

Q: What should I do if I am absent for an extended period of time and am unable to receive my package?

A: If the deadline for collection by the delivery company has passed, the item will be returned to us. In that case, we will not resend the item, so please make sure that you will be able to collect it before placing your order.

Q I received a defective item and would like to return it.

A. Please contact customer support within 3 days after receiving the package.

When contacting us, please include a photo showing the defective part and your order number.

Q About the color and design of the product

AProduct images are posted as close to the actual product as possible. Please be sure to check the product page images for color and design.

*Colors may appear different depending on your monitor settings.

Q: Are there any price reductions on products?

A: Prices of products may change without notice.

We cannot respond to inquiries regarding price changes.

Q I want to return or exchange an item

A Please see here for return and exchange conditions and procedures.