Store guide

STORE GUID

About shipping

Normally sold products: within 5 business days

Pre-order items: Around 2 weeks after payment

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FAQ


Q When is the order you ordered?

In general period excluding A consecutive holidays, in principle, within 5 days of settlement completion, the reserved product will be shipped after arrival for two weeks.

※ The number of days is calculated from "payment completion date" instead of "order date".
※ We will send it to the "Principle as a principle and within 30 business days after payment completion".
※ In the case of multiple products order, it will be shipped all together.

※ Please note that the delivery date of the reserved product will be a guide to the last minute, so please be aware in advance.


Q Is there a price that occurs other than the display price? Is there a shipping cost?

A Display price is a tax-included price. Free shipping fee for more than ¥ 10,000 shopping, ¥ 10,000 If you're shopping, ¥ 1,000 will be added as a shipping fee.


Q I would like to check if I can order.

Check for A-mail,If you have an accountYou can check the order status from "Menu" → "Login" → "Order History".


Q I want to change the address of the delivery destination.

A If you need to change the shipping destination, promptly Customer Support MagnoliaOnline 8@gmail.comPlease contact me until you However, please be aware that the address change after order confirmation may occur separately.

 


Q In Stock Ikebecked Email has come after the order was confirmed

ASince I ordered an order at the same time from a large number of customers, it may not be possible to deliver products because it was rarely insight, despite ordering.

In addition, there are few unexpected products, etc.

I am very sorry, but thank you for your understanding.


Q Although I could not receive a long-term absence, what should I do?

A If the delivery company's pick-up deadline has passed, it will be returned to us. At that time, please do not accept retransmissions, so please check after confirming that you can pick it up.


Q Because I received a defective product, I want to return

Please contact Customer Support MagnoliaOnline8@gmail.com within 3 days after receiving A luggage.

In addition, please contact us by specifying the image and order number that can be checked for defective products when contacting me.


Q About color design of goods

AThe image of the product has been published in a state of closer to the actual product as possible.Please be sure to check the image of the product page for coloring and design.

※ Depending on the setting of the customer's monitor, there may be a difference in color taste.


Q Is there a price reduction in the product?

A product may change the price without notice.

You can not respond to inquiries regarding prices.


Q I want to return or replace

A About conditions and procedures for return / exchangeHerePlease refer to the.

Payment method

Payment method

Card payment, Amazon Pay, and convenience store payment. See the following for each of the details.

Mastercard, Visa, Visa Electron, JCB, Amazon Pay, Paidy Postpay and convenience store payment are available.

All transactions are encrypted for safety. For details of card settlement,

privacy policyPlease refer to the.

If your credit card is approved, the bill will be held immediately and you will receive an order acceptance completion email. If the card settlement is not approved, the order will be canceled. If you have any questions regarding this matter, please contact your deal bank or card company.

The currency used is Japan Yen (JPY). Online store prices and product information may change.

It does not provide price adjustments and additional discounts for goods contained in the sale.

For details of Amazon PayHerePlease refer to the.



Security

In the case of card settlement, we cooperate with the approved settlement agent to conduct credit credit surveys. This settlement agent handles card information in a legitimate way according to international security standard PCI DSS developed by card company VISA and MasterCard. In other words, card information is processed under very high levels of security. In order to make our card settlement as secure as possible, all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is exchanged through a secure connection and can not be read by a third party.

Currency and VAT

In Japan, we use Japanese yen (JPY) as the currency. All consumption taxes are included in the price. Prices and product information of all our online stores may change.

MENS

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Womens

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