Develop a core style for your daily outfits.
This is the Standard Consultation Plan, where RURU will directly answer your outfit and shopping concerns 3 times a month.
"I don't know what to pair with what."
"I want to know which brands suit me."
"I want to consult before buying to avoid making mistakes."
For such concerns, I will provide practical advice from my perspective, having experience in both Japanese and Korean fashion.
This is RURU's main consultation service plan, providing more consistent support than a one-off consultation.
It is recommended for those who want to refine their style throughout the month, from how to put outfits together, to brand selection, and prioritizing items to add to their wardrobe.
What you can do with this plan
| Number of consultations | Up to 3 times a month |
|---|---|
| Consultation method | LINE messages |
| Photo submission | Possible |
| Consultation content | Outfit consultation / Color coordination / Brand consultation / Suggestions for items to add |
| Response time estimate | Typically within 24-48 hours |
| Recommended for | Those who want to continuously refine their fashion core |
Recommended for people who...
| 01 | Love clothes but lack confidence in coordinating them |
|---|---|
| 02 | Want to know what styles and brands suit them |
| 03 | Want to reduce shopping mistakes |
| 04 | Want to consult multiple times throughout the month, not just once |
| 05 | Want to receive realistic advice from RURU's perspective |
Examples of consultation content
| Outfit consultation | How to combine existing clothes / Mix and match / Suggestions for different occasions |
|---|---|
| Color coordination | Flattering color schemes / Combinations that create a balanced impression |
| Brand consultation | Brand suggestions tailored to preferences and budget |
| Adding items consultation | What to buy now / Prioritizing new purchases |
| Pre-purchase consultation | Advice on "Should I buy this?" |
Flow after application
| STEP 1 | After purchase, please check the guidance message |
|---|---|
| STEP 2 | Send your consultation details via dedicated LINE |
| STEP 3 | RURU will review the content and reply sequentially |
| STEP 4 | You can continue to consult up to 3 times a month |
Benefits of choosing this plan
While one-off consultations are great for "what you want to ask right now,"
the charm of the Standard Consultation is that you can "gradually refine your own core style."
By interacting multiple times within a month, it becomes easier to organize not only concerns that might not be apparent in a single session, but also suitable directions, shopping habits, and coordination tendencies.
This plan is recommended for those who want to develop the ability to choose clothes for themselves, rather than just getting answers.
Before purchasing, please confirm
| Scope of support | Consultations related to fashion, coordination, and brand selection |
|---|---|
| Unsupported content | Guaranteed instant reply / Phone support / In-person support |
| Consultation limit | Up to 3 times a month |
| Validity period | Recommended for use within the month of purchase |
| Notes | Replies may take some time depending on the content |
WooStore
FAQ
Q. When will my order arrive?
A. During normal periods, excluding consecutive holidays, orders are generally shipped within 5 days of payment completion. For pre-order items, they will be shipped approximately two weeks after arrival.
*The number of days is calculated from the "payment completion date," not the "order date."
*We will ship within a maximum of "30 business days from payment completion in principle."
*If you order multiple items, they will all be shipped together.
*The delivery date for pre-order items is an estimate only, and may vary depending on logistics. Please be aware of this in advance.
Q. Are there any charges in addition to the displayed price? Is there a shipping fee?
A. The displayed price includes tax. For domestic shipping in Japan, orders of ¥10,000 or more are free, and orders under ¥10,000 will incur a shipping fee of ¥1,000.
Q. I want to confirm if my order was placed.
A. Please check your email, or if you have an account, you can check your order status from "Menu" → "Login" → "Order History."
Q. I want to change the shipping address.
A. If you need to change the shipping address, please promptly contact customer support at
Q. I received an out-of-stock email after my order was confirmed.
A. Due to the large number of customers placing orders simultaneously, it is rare but possible that an item may sell out due to a slight time lag after your order is placed, making it impossible to deliver.
Additionally, unexpected product defects may be discovered during shipping, and there may be cases where replacement stock is not available.
We sincerely apologize for the inconvenience and appreciate your understanding.
Q. I was unable to receive my package due to a long absence. What should I do?
A. If the delivery company's holding period (one week from the first delivery attempt) has passed, the package will be returned to us. In this case, we cannot re-ship, so please ensure that you can reliably receive the package before placing your order.
Q. I received a defective product and want to return it.
A. Please contact customer support at woostore.official@gmail.com within 3 days of receiving the product.
When contacting us, please include an image of the defective part and your order number.
For your order number, please check the email sent to you on the day of your order.
[Return/Exchange Conditions]
・Contact within 3 days of product arrival
・Product must have tags attached and be in unused condition
・No stains or perfume residue, etc.
Q. About product color and design
A. Product images are published as close to the actual product as possible. Please be sure to confirm the color and design using the images on the product page.
*Please note that colors may appear different depending on your monitor settings.
Q. Will the product price be reduced?
A. Product prices may change without prior notice.
We cannot respond to inquiries regarding price changes.
Q. I want to return or exchange an item.
A. We sincerely apologize, but we do not accept returns or exchanges due to customer convenience, except for defective products or incorrect deliveries.
If there is a defect in the product, please contact customer support with your order number within 3 days of receiving the product.
Q. I would like a receipt or delivery note.
*We cannot accept cancellations or changes to color/size due to customer convenience after a reservation is confirmed. Please inquire before purchase if you have any questions.
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