よくある質問

Q: When will my order arrive?

A: Please allow approximately 7 to 14 days for delivery from the time of your order.

WooStore products are directly ordered one by one from Korean brands. We take this time to secure the product locally, inspect it, and then ship it. This allows us to offer items that are not yet widely available in Japan at prices close to local prices. We appreciate your patience and hope you look forward to receiving your order.

* The delivery time is calculated from the "payment completion date," not the "order date."
* If you order multiple items, they will be shipped together once all items are ready.
* Delivery times may vary during long holidays or due to weather and logistics conditions.

Q: Which delivery company do you use?

A: We use Sagawa Express for deliveries. We do not accept requests for specific delivery companies.

Q: Are there any charges in addition to the displayed price? Is there a shipping fee?

A: The displayed prices include tax. Shipping fees are as follows:

  • Nationwide, excluding Okinawa Prefecture: 1,000 yen (Free shipping for purchases of 10,000 yen or more)
  • Okinawa Prefecture: A flat rate of 3,000 yen (not eligible for free shipping regardless of the order amount)

We do not ship internationally.

Q: What payment methods are accepted?

A: We accept the following:

  • Credit card
  • PayPal
  • Paidy (postpaid)
  • KOMOJU (convenience store cash payment)

Q: How do I choose the right size?

A: Since our products are directly imported from Korean brands, the sizing standards vary by brand. Please choose your size based on the "actual measurements" provided on the product page.

We have compiled information on how to read measurement points, understand FREESIZE表記 (free size notation), and compare with clothes you own in our "Size Guide". Please refer to it before making a purchase.

We also offer individual consultations. The more specific your questions, such as "I am XX cm tall, what size would be best?", the more accurately we can answer, so please feel free to contact us if you are unsure.

Q: I want to change the shipping address.

A: Please contact our customer service center (woostore.official@gmail.com). We will make the change for you.

* If you contact us after shipping arrangements have been made, an additional shipping fee may apply.
* We do not accept changes to products, colors, sizes, or cancellations of orders.

Q: I want to check if my order went through.

A: Please check your email, or if you have an account, you can check it by going to "Menu" → "Login" → "Order History".

Q: I received an out-of-stock email after confirming my order.

A: Due to orders from many customers simultaneously, it is rare but possible that an item may sell out due to a slight time lag after your order, making it unavailable for delivery. Additionally, unexpected product defects may be discovered during shipping, and alternative stock may not be available. We sincerely apologize for this inconvenience and ask for your understanding.

Q: I was unable to receive my package due to long-term absence. What should I do?